Returns & Refund Policy

Thanks for shopping at Hotzy Foods. We appreciate the fact that you love to buy our products. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions at Hotzy Foods. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Hotzy Foods, you agree to the terms set forth below along with Policy.

  1. Return Window: If there’s something wrong with the product you bought, you have 1 week from the date of delivery to issue a refund and return.

  2. Return Guidelines: To return a product, please ensure it is in its original packaging, including the bottle and the print of the label.

  3. Refunds: We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products. Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit.Please note that Hotzy Foods is not liable for any damages that are caused to the items during transit or transportation. Once we receive your returned product and confirm it meets the specified guidelines, we will initiate the refund process. While the refund may take a couple of days to process, you will be notified when the transaction is complete.

  4. Return Shipping Costs: Hotzy Foods is not responsible for return shipping costs. Every shipping must be paid by the customer, even if the item had free shipping in the first place; the customer must pay for the shipping in return.

  5. Changes to Our Return & Refund Policy: Should we update, amend, or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy.

  6. Your Consent: By using our website or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

  7. Contact Us: If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
    • Via Email:
    • Via Phone Number: +94763305388
    • Via this Address: No.872, Wadichchalaya, Polonnaruwa, Sri Lanka.